Describe a bad service you received in a restaurant/shop
You should say:
- When and where it happened
- What happened
- How it was solved
- And explain how you felt about the experience
Sample Answer-1
Introduction:
I’d like to recount a recent unpleasant experience I had at a restaurant. It happened a few weeks ago when I went to a popular eatery in the city.
When and where it happened:
The incident occurred on a Friday evening at a well-known restaurant called “Taste Haven.” It was a busy night, and my friends and I were looking forward to a delightful dining experience.
What happened:
To our dismay, the service at “Taste Haven” was far from satisfactory. We waited for nearly 30 minutes before a server came to take our orders. The waitstaff seemed overwhelmed, and our requests for water and condiments were repeatedly ignored. When the food finally arrived, it was lukewarm, and some items were missing from our order.
How it was solved:
After waiting for what felt like an eternity, we decided to speak to the manager about our concerns. The manager was apologetic and offered to reheat our dishes and provide the missing items. Although the issue was addressed eventually, it took away from the overall dining experience.
How I felt about the experience:
I was deeply disappointed by the service at “Taste Haven.” Dining out is not just about the food; it’s also about the overall experience. The poor service overshadowed the tasty food and left a bitter taste in our mouths. It’s disheartening when you have high expectations and they are not met.
Sample Answer-2
Introduction:
I’d like to share an unfortunate shopping experience I had at a local electronics store a few months ago. It was a situation that left me quite dissatisfied.
When and where it happened:
This incident took place on a busy Saturday afternoon at a well-known electronics store called “Tech Haven.” I had gone there to purchase a new laptop.
What happened:
To my disappointment, the store was overcrowded, and there were long queues at the checkout counters. While I understood the weekend rush, what bothered me most was the attitude of the sales staff. They appeared disinterested and unhelpful. When I finally managed to get assistance, the salesperson seemed more interested in rushing through the sale rather than addressing my questions and concerns. Furthermore, they made errors in processing my payment, causing unnecessary delays.
How it was solved:
To resolve the issue, I had to escalate the matter to the store manager. The manager was apologetic and rectified the payment error promptly. They also assured me that they would address the staff’s attitude and customer service issues. While the immediate problem was resolved, it still left a bitter taste in my mouth.
How I felt about the experience:
I felt extremely frustrated and disappointed with the overall shopping experience at “Tech Haven.” Shopping for electronics is a significant investment, and I expected better customer service. The lack of attentiveness and the inconvenience caused by the payment error made the entire experience quite unpleasant.
Follow-up questions:
1.How do most people respond to bad services?
– Most people respond to bad services by sharing their concerns with the staff or management to seek a resolution. Some may leave negative reviews online to warn others, while a few might choose not to return to the establishment.
2.Do you think services are better now than in the past?
– Services have improved significantly over the years due to increased competition and customer feedback. However, occasional lapses in service quality still occur.
3.What kind of services are bad services?
– Bad services can encompass various aspects, such as slow response times, rude staff, incorrect orders, and unclean facilities. Essentially, any service that fails to meet customer expectations can be considered bad.
4.Why do some people choose to remain silent when they receive bad services?
– Some people may choose to remain silent due to fear of confrontation, a desire to avoid conflict, or a belief that their complaint won’t make a difference. Additionally, cultural norms and social pressure can influence this behavior.
5.Who should be responsible for bad services?
– Responsibility for bad services falls on both the service providers and management. Frontline staff should aim for excellence, while management should ensure proper training, supervision, and customer feedback mechanisms are in place.
6.As a boss, what would you do to prevent bad services?
– As a manager, I would emphasize staff training and development, encourage open communication with customers, and implement regular performance evaluations. Additionally, I would establish protocols for addressing customer complaints promptly to prevent bad services.